Currently, the following people are authorised representatives of GoodBox: Jenell Rogers, Tudor Neamt & Emeric Kerekes
This list was updated on 23 March 2022.
For security reasons, this page should be opened on a device other than that of the claimed representative as part of the authorization check.
The link to this page is https://www.goodbox.com/device-maintenance/
For convenience, the QR code can be scanned. Please check that the page domain is goodbox.com and the connection is secure (HTTPS).
For any issues or questions please call GoodBox Support on 070.7070.707.07
Maintenance Process Overview
The visit will be conducted by a representative of GoodBox. This could be an employee of GoodBox or a sub-contracted 3rd party. In all cases, the authorised representatives will be listed by name on this page which is kept up to date by GoodBox. Anyone claiming to be representing GoodBox for device maintenance purposes should show this page on their phone and a valid photo ID to staff members at the location where devices are operating.
GoodBox conducts site visits to client locations from time to time for maintenance purposes:
- Routine random sample device inspection. Checks for physical appearance and good working order.
- Diagnostics and troubleshooting. Investigations for suspected functionality or performance pattern.
- Specific technical fix implementation. Actions to address known problems.
Possible Maintenance Activities
The representative will work discretely on the device out of direct view of the public. To achieve this, the device will need to be temporarily removed from its location. The representative may:
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Enter into restricted system menus in the application and modify settings
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Connect a data cable to the device and run diagnostics software from a laptop
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Open up the device to inspect or replace parts
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Replace the device altogether (in this case, administrative follow-ups will be conducted by the representative)
The maintenance work should usually take less than 10 minutes per device. If more time is needed, the representative will manage expectations.